Refund & cancellation policy

1. No refunds once paid

Hospify Pro is a subscription service supplied to businesses. Once a payment has been made, it is not refundable, in whole or in part, for any reason, including:

• change of mind, or deciding not to use the software after paying;
• cancelling before the end of a monthly or annual term;
• unused time, Users, branches, modules or features;
• downgrading to a smaller plan;
• periods when you did not log in or use the Service;
• staff not adopting the software, or a change in your facility’s plans;
• service interruptions caused by events outside our control, such as internet or power failures, cyberattacks by third parties, disasters, or failures of third-party providers (see section 19 of our terms of service).

2. Try before you pay

Every plan includes a 14-day free trial with sample data or your own data, and no payment card is required. You can also book a free demo or use the interactive demo. We ask every customer to use the trial to confirm Hospify Pro fits their workflow before paying, because payments cannot be refunded afterwards.

3. What this policy covers

This policy applies to every payment made to Flexify Ltd for Hospify Pro, by any payment method, including:

• monthly and annual subscription fees (including the annual “pay 10 months, get 12” plans);
• setup, implementation, data migration and training fees, including work already started;
• add-on modules and premium add-ons (for example AI Assistant, WhatsApp Business API, lab machine integration, white-label);
• messaging (SMS / WhatsApp) and AI credits, including unused or expired credits;
• the Hospify Local Server, hardware and on-site services;
• custom development, custom reports and consultancy.

4. How to cancel

You can cancel at any time from Account & Subscription in Hospify Pro, or by emailing [email protected] from the account owner’s email address.

• Cancellation stops the next renewal. No further charges are made.
• You keep full access until the end of the period you have already paid for.
• To avoid being charged for the next period, cancel before the renewal date. Renewals that have already been charged are not refunded.

5. Upgrades and downgrades

Upgrades take effect immediately; you pay the prorated difference for the rest of the current period. Downgrades and removal of add-ons take effect at the next renewal. No refund or credit is given for the remainder of the current period.

6. Billing errors

If you were charged twice for the same invoice, or charged an amount different from the price you agreed because of an error on our side, tell us within 30 days of the charge. Once we confirm the error, we will refund the duplicate or incorrect amount to the original payment method, or credit it to your account. This is the only situation in which money is returned, unless a refund is required by a law that cannot be excluded by contract.

Refunds for billing errors are made in the original currency. We are not responsible for exchange-rate differences, or for fees charged by banks, card issuers or mobile wallets.

7. Chargebacks and payment disputes

Please contact us before raising a dispute with your bank, card issuer, bKash, Nagad, SSLCommerz, Stripe or PayPal — most billing questions can be solved quickly. If a chargeback or dispute is raised for a valid payment, we may suspend the account until it is resolved, and recover the dispute fees and handling costs.

8. Your data after cancelling

After your paid period ends, your account remains available for 30 days so you can export a full copy of your data. After that, data is deleted as described in our privacy policy and data processing agreement. Please export anything you need to keep before cancelling.

9. Contact

Billing questions: [email protected] · WhatsApp chat with us · Bangladesh +88 013 01 332200.

Flexify Ltd, registered in England and Wales (company number 16871618), 82A James Carter Road, Mildenhall, Bury St Edmunds IP28 7DE, United Kingdom. Bangladesh office: Flexify Ltd, 752/2 West Shewrapara, Begum Rokeya Sarani, Mirpur, Dhaka-1216. Email [email protected].